🔒 Privacy Policy

1️⃣ Information We Collect

Information you provide directly

• Account information: Name, email address, phone number, password
• Delivery information: Shipping address, city, state, pincode
• Payment information: We do not store card numbers or CVV — all payment data is handled by Razorpay
• Order history: Books purchased, amounts, dates
• Profile preferences: Child's grade, preferred subjects
• Communications: Messages sent via contact form or email

Information collected automatically

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring website or search engine

2️⃣ How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support and respond to queries
• Personalise your shopping experience and book recommendations
• Send promotional emails (only if you opt in)
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations

3️⃣ Information Sharing

We share your information only with:

• Delivery partners: Name, address and phone number are shared with our courier partners to fulfil your order
• Payment processors: Razorpay processes payments securely — see their privacy policy at razorpay.com
• Legal authorities: When required by Indian law or court order

We do not share your information with advertisers, data brokers, or any other third parties.

4️⃣ Payment Security

All online payments on LittleReads are processed by Razorpay, a PCI DSS compliant payment gateway. We do not store any card numbers, CVV codes, or net banking credentials on our servers.

• All transactions are encrypted using 256-bit SSL
• Razorpay is certified by PCI DSS Level 1 (highest level)
• We only store the Razorpay payment ID and order ID for reference

5️⃣ Cookies

We use essential cookies to:

• Keep you logged in to your account
• Remember your shopping cart items
• Maintain your session securely

We do not use tracking cookies, advertising cookies, or third-party analytics that sell your data.

6️⃣ Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Order data: Retained for 7 years as required by Indian tax law (GST)
• Account data: Deleted within 30 days of account deletion request
• Communication logs: Retained for 1 year

7️⃣ Your Rights

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update incorrect information via your Account Settings
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at privacy@littlereads.in

8️⃣ Children's Privacy

LittleReads sells books for children but our website is intended to be used by adults (parents and guardians). We do not knowingly collect personal information directly from children under 13. All accounts must be created by adults.

If you believe a child has provided us personal information, please contact us immediately at privacy@littlereads.in and we will delete it promptly.

9️⃣ Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: privacy@littlereads.in
• Phone: +91 98765 43210 (Mon–Sat, 10am–6pm)
• Address: LittleReads, 123 Book Street, Mumbai – 400001, Maharashtra, India

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the IT (Amendment) Act, 2008.